There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight delay compensation scheme kick in as well? Or does it only apply to point-to-point flights?
1 Answers
According to EU's Air Passenger Rights FAQ:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation**, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. **In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
So the answer is yes, they do apply as normal.
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I would be grateful if you (or anyone) could clarify what compensation means in this case. – PsySp Mar 07 '17 at 23:27
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1Are you sure about this? The last FAQ on that page says that "extraordinary circumstances" like bad weather are exempted. – mkennedy Mar 07 '17 at 23:40
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@mkennedy Yes, weather doesn't count and the vast majority of all delays are due to weather. – Count Iblis Mar 07 '17 at 23:42
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@PsySp Compensation. – Neusser Mar 08 '17 at 09:46
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@Neusser Thank you. In my case I was denied boarding (fall under 1st category), but I did not receive any compensation. – PsySp Mar 08 '17 at 10:45
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@PsySp Did you claim any? What flight was that? Which company? – Neusser Mar 08 '17 at 11:01
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@Neusser I am the OP from the original linked question. It was a Lufthansa flight from A to B through Frankfurt (all within Europe). I file a complain after the incident. But there was absolutely no answer from their side. – PsySp Mar 08 '17 at 11:03
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As already mentioned in the answers to your question, you weren't denied boarding, you missed the connecting flight. This is a big difference. – dunni Mar 09 '17 at 07:45
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1@dunni he was denied boarding (see the text of my answer) – JonathanReez Mar 09 '17 at 14:14