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Sometimes when I check in at a hotel I am asked to drop the key at the reception before leaving the premises, even if I will stay longer. When this happens, I normally do like they ask me, but sometimes I forget and take the key with me the whole day. Even then, when I come back to the hotel in the evening I find my room cleaned and nothing different happens.

So why do some hotels ask you to always leave the key at the reception before you go out? This seems like a waste of time for both the reception and the guest, so I imagine there must be some advantage?

JonathanReez
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seawalker
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    I can't cite sources so I am commenting instead of answering. This is how it used to be in previous decades, perhaps before universal keys or easy key copying existed. There may also be a customer service aspect. Asking for your key means more contact with the staff and a chance for them to be friendly, address any concerns, or sell additional services (like room service). – Freiheit Jun 28 '16 at 21:29
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    I can imagine that this also helps if you need to do a fire evacuation during the day - you know who's not in their room. – pjc50 Jun 29 '16 at 09:26
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    What's this "key" of which you speak? I haven't been given a room key in 20+ years! I've received a plastic card which is programmed for the electronic door lock on my room, but a key? /hasn't traveled internationally in quite some time, maybe that's just a US thing – FreeMan Jun 29 '16 at 12:38
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    @FreeMan Cheap European hotels often have a regular key as they haven't gotten around to upgrading their infrastructure. The very best hotels, on the other hand, don't even ask for your card back — they just deactivate it when you leave. – JonathanReez Jun 29 '16 at 13:50
  • @JonathanReez - interesting about the cheaper hotels. May be the case in the US, as well. Yeah, the cards are just the cost of doing business - I doubt the get more than 10% back at check out. I always realize I've still got it in my wallet at the first food/fuel stop. – FreeMan Jun 29 '16 at 14:19
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    @FreeMan Maybe very cheap ones. Like you, in the U.S., I haven't received a physical key for a room in decades, even at relatively cheap places (though I don't frequent the cheapest places.) I have had a physical key recently in SE Asia, though. It makes sense for the hotel because then if someone forgets to return a key, they just deactivate it rather than needing to change/rekey the lock or make a new copy of the key. And this is probably even more important for the employees, so you wouldn't have to rekey the whole building if someone steals a master key from housekeeping. – reirab Jun 29 '16 at 14:52
  • This is very odd. I've never been asked for my key while going out at any hotel, in or out of the US. – Mason Wheeler Jun 29 '16 at 19:30
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    @MasonWheeler in South America I've almost always been asked to leave my key while going out at any hotel regardless of hotel level. Asked via the "hotel instructions" or verbally. In fact the box for the key behind the reception desk is ubiquitous and the hotel "rule" almost always tel you to to leave the key. This happens in low, mid, high-end hotels across Latin America but particularly in the south. I hate it. First off people are not always on the desk so I have to wait when I return (I notice many just reach over and grab it) but this means thieves can do the same. – If you do not know- just GIS Jun 30 '16 at 11:57

4 Answers4

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I have encountered this practice in the past as well. Once I actually talked to them about the reason for it. In that particular hotel, this was encouraged, but not required. They explained that there were two reasons (for that particular hotel):

  1. It's much easier for them to know when the guests are out, so they can go and clean the room. They have had cases when the maid would knock on the door, receive no answer, and open the door with her own key -- just to find the guest still in the room, often in a state rather not expecting anyone to come in (this did include on a few occasions walking on people having sex)

  2. Minimise the risk of the key being lost/stolen. This reduces the cost in the long run - both in term of the keys/locks needing replacing, but also the liability. In that hotel, the keys were quite distinctive, clearly showing the hotel name and the room number on the key. If a key is lost, whoever finds it can just come in to the hotel, go to the room and steal something - and the guests would hold the hotel liable for the stolen property. The sign at the reception actually stated that the hotel would bear no responsibility for guests' property left in the room unless the key was handed to the reception upon leaving the hotel.

Community
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Aleks G
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    On the other hand, if I leave my key at the reception, a would-be thief wouldn't even need to steal it off of me -- just walk into the hotel and confidently demand the key for room number such-and-such. Unless the receptionist on duty happens to be the one who checked me in and happens to remember what I look like, they could waltz right in. I'd trust my ability to hold onto a key over a receptionist's ability to guess whom they should give the key to, any day. – hmakholm left over Monica Jun 28 '16 at 21:08
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    @HenningMakholm true, absolutely. I wasn't giving this as a solution, rather just conveying what I was told. – Aleks G Jun 28 '16 at 21:36
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    @HenningMakholm "remembering what people look like" is what receptionists do for a living (if only to make the job more interesting). If the person on the desk don't recognise you and doesn't ask for even the most basic ID (e.g. your name) before handing over a room key, you probably don't want to leave anything valuable in that hotel anyway. – alephzero Jun 28 '16 at 22:46
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    I have never had a hotel receptionist ask for ID to get my key back, even when that receptionist had never seen me before. It seems like they're relying on thieves being too introverted to interact with the front desk? – stannius Jun 28 '16 at 22:48
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    If a thief goes up to the front desk and asks for the key, they paint a giant target on themselves. Even if it works, there's at least one witness, and likely security camera footage. If it doesn't work, they're in a very awkward situation with nothing to show for it. It's much riskier than if someone just finds or pickpockets a key. – user2357112 Jun 28 '16 at 23:52
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    @user2357112 Being recognized doesn't prevent theft. In a previous job the (very expensive) servers got stolen. So we installed cameras. Next time the servers were stolen we had a nice video of people smiling and waving at the cameras. Do you think the police want to look at a bunch of video? The servers are gone! – bye Jun 29 '16 at 20:10
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    @Alex: If the police did not look at the video, you have really shitty police. – user2357112 Jun 29 '16 at 20:27
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    @Alex In our case they smiled nicely in the camera while they stole the cameras themselves. Put them on eBay a day later too. So we just came over (they lived 200 meters from the office and gave their home addres!) to "buy" them and we brought a plain clothes police officer along. Really, really stupid thieves do exist :-) – Tonny Jun 30 '16 at 11:57
  • @stannius: While this is true, and a potential cause of worry, the difference is that the hotel would then be liable for the damages/thefts. As such, regardless of anything else, from a personal perspective you probably do want to leave your key behind. From the hotel's POV, though, it helps reduce the risk of people going out and cloning keys. Obviously they can't guarantee it, but why not kindly request of guests a behaviour that helps minimise the risk? Why would you want your keys spread all over town as a matter of course? Finally, many guests might consider keysitting a courtesy. – Lightness Races in Orbit Jun 30 '16 at 13:39
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Some hotels do like the keys to be left at the premises. That is just the way it is.

It is more work for them, to collect the keys and hand them back whenever you want to go to your room.
But they think it is worth it.

I have seen this when the keys or the keyfobs were quite expensive and in old fashioned/traditional hotels, where service is still valued.

All hotels have either a spare set of keys or a master key, or likely both. So no reason not to service the rooms. But hotel staff have told me that if the guest forgets to hand in the key when leaving, they have to have a new key made, which is a nuisance at least and can be costly in the longer run.

Ankur Banerjee
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Willeke
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In addition to the existing answers:

In budget hotels, it can save yet another bit of cost as they don't need to give out multiple keys per room. This has multiple advantages:

  • The cost of making the extra key
  • The hassle if even 1 of the keys gets lost
  • Because it is 1 key, you can force people to turn of the light when they leave the room (as they need to insert the keycard to make electricity work)
dennis
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  • Any old card of the right size will activate the power, at least in the budget hotels you speak of. 2) What hotel can get away with only providing one key for budget reasons while still paying a full-time receptionist or two?
    • – Lilienthal Jun 29 '16 at 18:37
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    @Lilienthal: There are plenty places in the world where the full-time receptionists are unpaid family members of the owner. – R.. GitHub STOP HELPING ICE Jun 29 '16 at 19:03