I know there are some pretty traveller-friendly passenger rights in the EU for those people whose flights are delayed, cancelled, bumped or downgraded, but what rights do travellers have if they miss a flight because the gates closed 20 minutes earlier than stated on the ticket?
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Welcome to TSE. Were you checked in to the flight? Which airline was involved? Generally, an airline can require you to be at the gate in advance of the departure time. – choster Apr 05 '19 at 19:35
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Of possible related interest: Why would an aircraft take off earlier than the planned departure time? and Is “departure time” when the plane leaves the gate or when it takes off? – choster Apr 05 '19 at 19:39
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Time on ticket is not much relevant, if an airlines changed time at least one week before. Do you mean ticket or boarding card? What was the times at airports? – Giacomo Catenazzi Apr 05 '19 at 19:47
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1Can you clarify what the scheduled departure time was, and what was the actual departure time and/or gate closing time? It is normal for the date to close before the departure time, and 20 minutes is pretty standard. – jcaron Apr 05 '19 at 19:51
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3It entirely depends what's stated on the ticket - typically it's the departure time. The boarding pass may show the gate closure time in addition. The times by which you need to present yourself at various points (checkin, baggage drop, security, the gate) are normally part of the conditions of carriage of your ticket, and usually stated as x minutes or hours before departure. So what are you actually referring to - ticket or boarding pass - and what does it actually say on it? – Apr 05 '19 at 20:59
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Most of the time there are warnings written about being at the gate some time before official departure. – Sebastiaan van den Broek Apr 06 '19 at 06:25