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I reinstalled Windows 7 this morning, and now I am unable to connect to any activation servers for any Adobe software, and I cannot connect to Office 365 Microsoft Exchange server in Outlook 2013. Networking only works sometimes after initial bootup, and after researching the issue I came across a solution that seemed to fix the issue with Internet not working by disabling and reenabling IPV6 with Microsoft FixIt here.

However, I am still unable to connect to any activation servers or email. I'm thinking this is a port issue, but no router settings were changed. Only the clean Windows 7 install.

Do I need to reinstall Windows, or is there a quick fix for this that anyone is aware of?

UPDATE

I have confirmed that when Windows is installed on a standard SSD, a Samsung 840 EVO, connected to the motherboard with a SATA cable, this is not an issue. However, when Windows is installed on the (new) hard drive, an OCZ RevoDrive 350 PCIe SSD, this is where the problem begins.

I've spoken with OCZ a few times and their line is that the difference in connectivity to the motherboard would have no impact on the networking but I'm thinking otherwise. Maybe it's a bad driver? Something else?

I'm going to try installing a separate network card and use that in place of the on-board LAN. If it works, I'll mention it. But I seriously doubt that this is the solution.

UPDATE

Installed Fiddler for a more detailed view of network traffic. Here's what was returned when attempting to connect to the Adobe login server:

A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.1 (TLS/1.0)
Random: 53 C9 3D F7 86 1C 2F 2F 48 B3 42 58 26 60 1D D6 6E 1E 80 3A 39 6F 76 D5 81 26 60 5A 0D 5E 20 38
SessionID: 6F 6B 2B 1C AF 91 29 EB 85 CE 60 13 9F F4 37 0F F2 98 5B 89 DD 46 60 1F 6D 42 E9 A4 2C 87 13 A6
Extensions: 
    renegotiation_info  00
    server_name ims-na1.adobelogin.com
    status_request  01 00 00 00 00
    elliptic_curves secp256r1 [0x17], secp384r1 [0x18]
    ec_point_formats    uncompressed [0x0]
Ciphers: 
    [002F]  TLS_RSA_AES_128_SHA
    [0035]  TLS_RSA_AES_256_SHA
    [0005]  SSL_RSA_WITH_RC4_128_SHA
    [000A]  SSL_RSA_WITH_3DES_EDE_SHA
    [C013]  TLS1_CK_ECDHE_RSA_WITH_AES_128_CBC_SHA
    [C014]  TLS1_CK_ECDHE_RSA_WITH_AES_256_CBC_SHA
    [C009]  TLS1_CK_ECDHE_ECDSA_WITH_AES_128_CBC_SHA
    [C00A]  TLS1_CK_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
    [0032]  TLS_DHE_DSS_WITH_AES_128_SHA
    [0038]  TLS_DHE_DSS_WITH_AES_256_SHA
    [0013]  SSL_DHE_DSS_WITH_3DES_EDE_SHA
    [0004]  SSL_RSA_WITH_RC4_128_MD5

Compression: 
    [00]    NO_COMPRESSION

And when I try to connect using Chrome to ims-na1.adobelogin.com:443

Fiddler says:

[Fiddler] ReadResponse() failed: The server did not return a response for this request. Server returned 0 bytes.

But when I close Fiddler and attempt to reach:

http://ims-na1.adobelogin.com/

I get the response:

Unable to load the webpage because the server sent no data.
Error code: ERR_EMPTY_RESPONSE

When I connect to:

https://ims-na1.adobelogin.com/

I get just a blank page.

This is just REALLY odd. I'm not sure how to interpret a lot of this data, but something is happening when I try to connect with Microsoft Exchange through Outlook, but when I connect to the web app, NO problem. Adobe sign-in servers, same problem. Haven't tried with many other applications, though...

What else can be done to debug & analyze possible causes?

FurryWombat
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1 Answers1

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Solved the issue. I was using WSUS Offline Updater after reading this and this to install Windows updates because every time I tried installing them with the default Windows updater it kept running into the "Failed. Reverting Changes" error after all updates completed.

Apparently, the updater was missing something. I FINALLY got Windows Update to complete without error, and the problem has been solved. I'm not sure WHICH update solved the issue, but it must have been one of them.

Community
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FurryWombat
  • 145