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I bought a brand new Razer Blade Advanced 2021 and it won't boot.

Razer tech support sent me over a ZIP file (as a link to my email). After downloading and extracting it, it's a bunch of SWM, WIM files

There is no exe or way to use it. Their instructions just said to download it. But there is no additional information about it.

Files in Zip

After copying the files over to the USB drive, the recovery screen says "creating system..." for the last 8 hours

GettingStarted
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  • Please edit your question to indicate the reason you contacted Razer technical support. All they sent you was a WinRE image. – Ramhound Sep 10 '21 at 23:00
  • @Ramhound they just sent me the WinRE image but I need to recover my computer since it will not boot. I don't know how to do that. The person who has answered pointed me to an article on Razer's website but the directions seem a little incomplete. I've done it and it tells me that it couldn't find the recovery image. – GettingStarted Sep 11 '21 at 04:12
  • It's still not clear what problem you are attempting to solve. – Ramhound Sep 11 '21 at 04:58
  • Did you ask Razer tech support how to use the files they sent you? – Moab Sep 12 '21 at 21:54
  • Ofcourse I did. Those guys are braindead! They suggested I use a System Restore point to the last time the PC booted to recover my boot loop issue. In my ticket, I told them it's brand new and it wouldnt boot so I have no System Restore points – GettingStarted Sep 14 '21 at 18:18

1 Answers1

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You use the zip file to create a system recovery stick.

https://mysupport.razer.com/app/answers/detail/a_id/2044/~/how-to-create-and-use-a-system-recovery-stick-for-the-razer-blade

The Tomahawk instructions also show the contents of the file.

Peregrino69
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