Heroku: Login system - authentication loop failure

Question

I am trying to login to my heroku account.

I keep getting an error message that says "There was a problem with your login". There are no details of what the problem is.

I tried changing my password through the forgot password action and I still get directed back around to the above error message.

I can't contact Heroku's support team because I can't login.

Has anyone found this problem and found a way around it - or even a way to contact Heroku?

i had the same problem and the problem was because i was writing bad my password — hvar90, Aug 22 '17 at 15:01
I'm experiencing the same problem... so I have tweeted Heroku about it. But I think - like one of the answers below suggests - that it's due to my password manager. But there's probably something wacky in Heroku's login form that is blocking it. — Tim Malone, Aug 07 '18 at 08:56

score 16 · Answer 1 · answered May 20 '22 at 22:46

I started getting this error very recently. I believe it's linked to a recent email that I got regarding password requirement changes:

Heroku will start resetting user account passwords today, May 4, 2022, as mentioned in our previous notification. We recommend that you reset your user account password in advance here and follow the best practices below:

Minimum of 16 characters

Minimum complexity of 3 out of 4: Uppercase, Lowercase, Numeric, Symbol

Don't just add a letter or a 1 digit number to the existing password while changing

Passwords may not be duplicated across accounts

As mentioned elsewhere, resetting my password and ensuring LastPass included symbols resolved it.

This helped me, I used google chrome password suggestions instead — Ivandez, Jun 09 '22 at 02:59

score 15 · Answer 2 · answered Apr 27 '18 at 17:47

15

I had the same problem, couldn't login even after resetting my password. I use the Last Pass chrome extension to fill in forms. When I entered the (same) credentials in manually I was able to login.

answered Apr 27 '18 at 17:47

quicklikerabbit

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Same here. For me, the problem was the e-mail autocomplete. – reisdev Nov 23 '22 at 12:16

score 8 · Answer 3 · answered May 06 '22 at 16:15

8

I reset my password and it helped.

answered May 06 '22 at 16:15

7skies

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score 3 · Answer 4 · answered May 07 '18 at 08:15

After a research I found that Last Pass auto generated password was not strong enough as per Heroku password reset requirement.

I solved it by opening password reset link on different browser (in my case safari). enter strong password (ex: 51lxgpf2F52PgOBAPdAM@)

score 1 · Answer 5 · answered Dec 04 '22 at 09:18

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I had this problem on "Opera", then I went to "Chrome", and still the error, but in the end it worked on "Microsoft Edge". So try changing your browser to this one)

answered Dec 04 '22 at 09:18

ENDERSHTEIN

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works for me in December 2022 – hoangmnsd Dec 08 '22 at 16:00

Heroku: Login system - authentication loop failure

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