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One of my coworkers emailed me about some issues with opening .mxd files in ArcMap 10.2, and through further questioning she revealed it actually started when she updated to 10.1 and has continued after her update to 10.2. Apparently when certain mxd files are opened (I'm guessing ones that were created before her upgrade to 10.1) in ArcMap it crashes with an error (fig. 1). If MXD doctor is run on the files they then work fine, I have attached the Diagnostic Report(fig.2).I thought maybe if they are just older 9.xx documents this could be the culprit but I read that those mxds should still open but will just be saved as 10.x map docs. Any idea looking at the errors what the problem may be?

Fig.1

Fig.2

landocalrissian
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    Any idea what ArcExtDomain.dll is? Not sure, but I don't think this is an Esri dll. Is it a custom extension? – Kirk Kuykendall Jan 30 '14 at 20:07
  • No clue its possible it is a custom extension as my department does have a few. – landocalrissian Jan 31 '14 at 14:10
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    I suspect that this custom extension is the root of the problem. Specifically, if you have the source code to the extension, make sure it's not doing much in IExtension.Startup other than subscribing to document events. – Kirk Kuykendall Feb 01 '14 at 22:43
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    Uninstalling arcgis does not uninstall custom extensions. You'll need to do that yourself. The version of ArcExtDomain.dll is 10.0, whereas ArcGIS is at 10.2. – Kirk Kuykendall Feb 01 '14 at 22:47
  • I'll have to take a look at it and might even be a good idea to have them uninstall the extension for now. Thanks a lot for all the input. – landocalrissian Feb 04 '14 at 12:53
  • @KirkKuykendall I found this with a Google search: http://www.shouldiremoveit.com/Image-Analysis-for-ArcGIS-100471-program.aspx

    do you think this could be the extension it lists ArcExtDomain.dll as one of the files it installs but I cant tell if its specific to this extension or if its just a .dll that is used by ArcGIS for custom extensions in general.

     – landocalrissian Feb 04 '14 at 12:57
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    If you go into add/remove programs, is there an entry for Image Analysis for ArcGIS? You might be able to uninstall it from there. More likely though, the uninstallation will fail, since the uninstaller requires 10.0 to be present. Which means you might need to uninstall 10.2, reinstall 10.0, uninstall Image Analysis, then re-install 10.2. I sure wish Esri's uninstaller provided an option that would uninstall 3rd party extensions. Have you checked with Erdas for an update? I don't have that dll in my C:\Program Files (x86)\ArcGIS\Desktop10.1 folder. – Kirk Kuykendall Feb 04 '14 at 16:55

2 Answers2

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The first step is to always clear your application profile. If other users aren't having the same errors with those MXD's, that is a clear indication that the profile for the bad install is corrupted in some way.

Follow the instructions at this helpful thread, but mainly you need to rename C:\Users\\AppData\Roaming\ESRI (or another folder if you aren't on win Vista/7/8)

DPierce
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  • Do you think if I have her send me one of the map docs causing the crash I could test to see if it causes an error on my system even if I don't have the data the map doc references? – landocalrissian Jan 30 '14 at 18:08
  • That's a good idea to check to make sure it isn't just the MXDs that are causing problems, but having issues related to the application profile (that require it to be reset) are fairly common. – DPierce Jan 30 '14 at 18:31
  • I tried the MXD it worked fine on my system instructed her to rename the ESRI folder but it didn't fix the problem, I still think it points to a bad install though I'll have her reinstall and see if that works. – landocalrissian Jan 31 '14 at 14:13
  • The link to the thread is not working anymore, so here is the new one: https://community.esri.com/thread/78692 – maycca Oct 17 '17 at 16:30
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I have found this issue to be related to broken data source paths, (possibly specific to SDE connections). To get the old mxds open:

  1. Open ArcMap
  2. Disable Network or pull the network cable
  3. From ArcMap, Open the old mxd - should open with all layers sources broken
  4. Enable Network or plug in the network cable
  5. Fix the broken data sources
Tom Hynes
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