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I was trying to log into Minecraft one day and I was greeted with this:

Sorry, but we couldn't connect to our servers.

I went to help.mojang.com to see the server statuses. They all looked okay. Any suggestions?

Aero
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  • If this has only happened once then there just might be a problem with their servers, which is generally temporary. – santyclause Nov 11 '16 at 19:48
  • I went to help.mojang.com to see the server statuses. They all looked okay. – Aero Nov 11 '16 at 20:11
  • I would recommend adding that information to the question itself. Alongside that you should add anything else you have tried, if you logged into the launcher or elsewhere, or any other information that might help narrow down the problem. – santyclause Nov 11 '16 at 20:18
  • Good idea, although I don't think I did too much to cause this. – Aero Nov 11 '16 at 20:29
  • Are you using the most recent version of Minecraft (1.10.2) or some other version? – santyclause Nov 12 '16 at 21:33
  • I can't even set my version. – Aero Nov 16 '16 at 23:22
  • What platform are you on? – santyclause Nov 16 '16 at 23:23
  • Sorry, but what do you mean by platform? Do you mean the version I am using of Minecraft or my computer? – Aero Nov 20 '16 at 02:22
  • I had meant if you were on PC, xbox, or mobile, but I realize now you've already implied that previously. Another option seems to be with messing with your antivirus. Try checking if minecraft is allowed there, disable the antivirus temporarily, and possibly (one person using avg reported this worked) uninstall it entirely for a bit. – santyclause Nov 20 '16 at 04:39
  • Also try running the launcher as administrator – santyclause Nov 20 '16 at 04:40
  • None of those suggestions worked, unfortunately. I think using a premium account is what caused this. – Aero Nov 23 '16 at 13:28
  • The closest I've found to your question with regards to premium accounts was this question. That question was unanswered and marked as a duplicate of this question. I would recommend checking out the second link and seeing if it applies. If that still doesn't work, check if there's any error messages after the 'Sorry cant connect' message and add that. – santyclause Nov 23 '16 at 17:31
  • Do you think using a different launcher would work? Such as the Magic Launcher? – Aero Nov 23 '16 at 21:01

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According to a few users on this forum post that were experiencing the same problem, one possible solution is to simply update Java and try again.

If that doesn't work try checking your firewall settings to see if Minecraft or Java is being blocked.

santyclause
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  • I tried what you said. Java was up-to-date, and Minecraft nor Java was blocked by firewall. I would like to mention I tried using a premium account. – Aero Nov 12 '16 at 14:43