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I bought a GE stack up Washer/Dryer GTUN275EM1WW (now, apparently, discontinued) 3 years ago and today it stopped working:

  • The motor makes the whining noise but it does not agitate the drum during washing and does not rotate it during spinning.
  • The water is pumped in and out normally.

Local repairmen say "you bought junk, talk to GE" (over the phone).

GE can send a repairman in 5 days (Diagnostic Fee $108.95 Does Not Include Parts & Labor).

Any suggestions?

Is there a chance that it's something trivial (e.g., a belt fell off)?

sds
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    Belt may have broken or come off the pulley. Worth a look before you call. – Trevor_G Mar 05 '17 at 17:41
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    Could be a direct drive and the coupler is gone, could be the drive block worn out, could be the tub clutch/brake mechanism is broke. Could be a bad motor. The sound of the motor would help. To me whining is that it's not doing anything or struggling (belt slip), a whirring like it's spinning is different. A hum is different. It could also be a stick transmission. In parts, a belt is about $25, drive block setup about $35, motor or transmission about $200 each. If you are mechanically inclined and into DIY, start with water off, run a cycle empty and watch or listen to the motor area. – Jeff Cates Mar 06 '17 at 14:37

1 Answers1

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Turned out the belt fell off! Removed the front panel, put the belt back on, still works fine.

sds
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