Dell XPS13 9360 stuck at login after update to Ubuntu 17.04 because keyboard and mouse don't work

Question

I have a Dell XPS13 9360 and have been dualbooting 16.04 since last year. Now I wanted to upgrade to 17.04.

Everything went smooth, no hiccups at all until I reboot the system and see the login screen. Then my mouse won't work. And my keystrokes are not registered. So basically I can't log on since I can't type or move the mouse.

ctrl+alt+F1 does nothing since the keyboard is not responding. Well, the Fn button is working.

So is there a fix for this or do I need to format the HDD and start over?

Possible duplicate of Ubuntu GNOME 17.04 stuck on login screen — usmanayubsh, Sep 11 '17 at 14:43
Take not when (date:hhmmss) your computer froze, so you can boot a live-cd and look in /var/log/syslog at your computer HD what line errors you got. If you can post it at your question, it are thankful. — Redbob, Sep 11 '17 at 14:47
@usmanayubsh: No, in that question OP could still issue key strokes. — David Foerster, Sep 16 '17 at 06:21

score 2 · Answer 1 · answered Sep 11 '17 at 19:18

Get to the GRUB menu, and hit the e key (to edit). Using the arrow keys, find the line that contains "quiet splash" and change it to "quiet splash nomodeset". Then hit F10. See if that allows your system to fully boot and allow you to login. You may be in low-graphics mode. If it does allow you to log in, then your video card drivers probably need to be reinstalled.

Dell XPS13 9360 stuck at login after update to Ubuntu 17.04 because keyboard and mouse don't work

1 Answers1