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The App Store connects, and all the tabs work — except the Purchases tab. That tab "Cannot Connect to the App Store".

So, I cannot install any of the apps I brought from the App Store.

The strangest thing is that I cannot find a single example anyone else, on the internet, who has shares this.

My config…

  • Fresh install; no apps from the App Store installed.
  • Macbook Pro 17" (Yes, one of those people).
  • High Sierra 10.13.16 with all Apple updates.
  • App Store is fine on my other Macs with same Apple ID.
  • Date and time are correct. (But they were not when I first installed — I fixed in 45 secs.)
  • No stuck downloads.
  • iTunes Store seems to work fine.

What I've tried…

  • Signing in/out of App Store.
  • Deleted all in ~/Library/Preferences and ~/Library/Cookies.
  • No VPN.
  • Creating a second account with same Apple ID
  • Safe Mode
  • Deleted /var/db/crls/crlcache2.db
  • Reset DigiCert High Assurance EV root CA
  • Deleted ~/Library/Preferences/com.apple.appstore.plist
  • Set DNS to 8.8.4.4, 8.8.8.8
  • Set csrutil to active
  • Unleashed ferrets

Any help is greatly appreciated!

Thanks, Bill

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    This is a known issue with no solution [other than updating to Mojave] for all OSes prior to that. See https://apple.stackexchange.com/questions/420094/app-store-update-page-doesnt-seem-to-be-loading-properly-on-mac-os-el-capitan-1/420096#420096 – Tetsujin Aug 06 '21 at 06:07

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