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I have a new MacBook laptop and I can not get a remote printer installed. When I do "Add Printer" it comes up with a screen that lists the remote printer I want (and a few others), and when I select it finds the location and driver, but when I hit "Add", it says it is setting up the remote printer, but the printer does not get added. If I connect the same printer directly via USB, I can install it.

How can I get the printer recognized?

Tetsujin
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Marty
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  • We have nothing to work with... what MacBook, what OS, what printer, is it on the supported list at Apple - https://support.apple.com/HT201465 ? – Tetsujin Aug 05 '17 at 14:25
  • It's a brand-new MacBook, 12", 2017. It's running Sierra, as is the Mac to which the printer is connected. The printer is an HP 1022, and it is supported. I can remote-print from a Mac Mini on the same network, also running Sierra, but that printer was set up long ago. – Marty Aug 05 '17 at 17:29
  • I have the same issue on Catalina 10.15.7 (19H2). It used to work. – Sridhar Sarnobat Apr 03 '21 at 03:06

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