Unable to reset password in Recovery Mode

Question

Unfortunately, I am unable to log in to my Mac Mini OS X (10.8.5). I am trying to recover the password with Recovery Mode by pressing CMD + R.

I executed the resetpassword command, but the window that appears doesn't list my volume and I can't select my user account.

recovery mode

Hi. I commented on your StackOverflow question. Could you update your question here with more details — how exactly did you get locked out & do you have FileVault enabled? If you followed the instructions from the osxdaily article exactly & get an error at ls /Users, that suggests some kind of data loss or corruption. — , Aug 10 '15 at 14:50
Yes filevault is enabled, that is the reason why i am unable to reset password in single user mode. — MacDeveloper, Aug 10 '15 at 14:58
When you turn on FileVault, you're presented with a recovery key. If you didn't write it down anywhere or save it with Apple, you won't be able to decrypt your disk. — , Aug 10 '15 at 15:21

score 2 · Accepted Answer · answered Aug 11 '15 at 13:07

2

I called apple support team for further help. They took required information from me and helped to reinstall OS. My data is erased as previously i did not kept any backup and after reinstallation it was like new MAC machine.

answered Aug 11 '15 at 13:07

user140961

36

WHAT APPLE TOLD TO YOU ? I HAVE THE SAME PROBLEM THANKS – Sebastien Roy Dec 06 '18 at 01:39

Unable to reset password in Recovery Mode

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