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I bought a used iPhone 5s and unknowing to me it is locked to an iCloud account with a gmail address (p*****@gmail.com). I formatted the iPhone and upon activating it the iCloud prompt appears and frankly speaking I can't trace the old user of the phone. Please what can I do to activate it because i don't have a clue where the previous owner lives. Please help me because I used my savings to purchase the phone.

Alistair McMillan
  • 14,187
daniel sunday
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1 Answers1

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Sorry but there isn't a way to remove the previous activation without the previous owners iCloud details. That would defeat the purpose of these anti-theft measures.

Apple provide instructions here on how to remove the activation lock. You will need to contact the previous owner. Please speak to whoever you bought the iPhone from.

Alistair McMillan
  • 14,187