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I have a MotoX (1st Gen) phone. A few days back my display went black and I am not able to see anything once the phone boots. The notifications are getting displayed on the locked screen, but when I am trying to unlock, the screen is getting black again. The voice command is responding sometimes, but that's about it. I have cleared the cache partition, but that did not help either. Please tell me some way to recover the photos/videos in my mobile.

Max
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  • Though your screen is not physically broken – not being able to interact with it makes it pretty close in dealing with the issue, so please take a look at our broken-screen tag-wiki, which has a few hints and links on data recovery in comparable situations. – Izzy Nov 01 '15 at 19:45

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Your phone still works, so you got lucky.

Plug the device into a PC/Mac and navigate the phone's file directory. Look for the root folder "DCIM". All of your videos and photos should be in there.

Ethan Z
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  • I had already tried connecting my phone to laptop using USB cable. But my laptop is not detecting anything. Only the phone is charging. – Max Nov 01 '15 at 18:13
  • And the device works besides the screen being broken? That's really weird. – Ethan Z Nov 01 '15 at 18:14
  • Duh. Do you know where you have to tap to enter your password? You need to get past your lockscreen before the computer will see any files. – Ethan Z Nov 01 '15 at 18:15
  • The phone is 10% functional at best. Only the booting and charging are taking place properly. It is showing the notifications and recognising the voice commands sometimes. Only possible solution for recovery that I have found is using OTG cable and use a screen with HDMI input support to turn on USB debugging. But that solution is quite expensive. It would be great if I can get an alternative solution. – Max Nov 01 '15 at 19:12
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I think this will work. just go to this website.

https://www.fonelab.com/resource/moto-x-data-recovery-recover-videos-from-moto-x.html

just download the app.

app is only for apple and windows. this app recovers media.

Alex La Guidara
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    Their website doesn't have a physical location for the company, not even a country, and they hide their identity in the domain registration. I wouldn't buy anything from these people or run their software on my computer. – Dan Hulme Aug 13 '18 at 08:36
  • I agree with Dan. Looking at the software signature it turns out that this product is from "RayShare Co,.Ltd", a software publisher located in Beijing, China (according to some data I found on the net). – Robert Aug 13 '18 at 17:24